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Next Day Delivery (Order Before 5pm)

Free Expert Help & Advice

Trusted for Over 125 Years

55,000 Products in Stock

Next Day Delivery* (Order Before 5pm)

Free Expert Help & Advice

Trusted for Over 125 Years

55,000+ Products in Stock

Info

Info

Frequently Asked Questions

We hope you find our website easy to navigate and use - however, we appreciate there may be questions that you may have. Below are some of the common questions that we are asked and their answers. We hope they are helpful, but please let us know if you are still having issues.

    This could be happening for two reasons the most likely is that you are not setup to access your account online.

    This can be sorted very quickly – please just let us know you have this issue by contacting your local branch or using our Contact Us form.

    Alternatively, if you are setup with access to your account, it is possible your organisation’s administrator may have prevented you from viewing discounts.

    If you know who your organisations administrator is, you can contact them directly and request access. Alternatively, you can contact Scatts and request access – please contact your local branch or use our Contact Us form to let us know.
    If you have an account with us and know you have placed orders with us, then this is likely due to your credit account not being connected to your online login.

    This can be sorted very quickly – please just let us know you have this issue by contacting your local branch or using our Contact Us form.
    If you have an account with us and know you have placed orders with us, then this is likely due to your credit account not being connected to your online login.

    This can be sorted very quickly – please just let us know you have this issue by contacting your local branch or using our Contact Us form.
    If you are an account customer, it is possible that card payments are not enabled – we can certainly check why this may be and correct if required.

    Please contact our Accounts Team on 0113 243 0203 (Mon – Fri, 08:30 – 16:30), or via [email protected], alternatively you can use our Contact Us form to let us know that you are having this issue.
    Sorry – we do not accept AMEX card payments.
    Nobody should be out of pocket for an error – we will make this right.

    Simply contact your local branch to let us know of the issue, or use our Contact Us form to drop us a note.

    Either way, if we can see that the discount was indeed erroneously missed off your order, we will apply it retrospectively or credit you the difference.
    If you are experiencing any errors on checkout (#PL5 / #AR10 / #OH15 / #NA20), there may be an issue on your account that we need to review.

    Please contact our Accounts Team on 0113 243 0203 (Mon – Fri, 08:30 – 16:30), or via [email protected], alternatively you can use our Contact Us form to let us know what issue you are experiencing.

    If you have an order to place, please feel free to send your Purchase Order to your local branch and we can happily process this for you ‘offline’.
    Many of our customer have their own internal part numbers for products that their organisations purchase from us – this is normally their own stock keeping code or ERP reference.

    My Part Numbers allows a customer to ensure that this internal reference appears on all documentation they receive from us – Quotes, Acknowledgements, Delivery Notes, Invoices etc.

    You will also benefit from being able to search within our website using your own part numbers....so no more needing to try and match your internal reference to a meaningless manufacturer reference.

    If you can setup and manage your own part references via our website using the options available – alternatively, if you have a lot of codes to setup, please let us know and we can help with the ¬heavy lifting!
    Great – we’d love to hear it! Many of the great features on our website have come directly from customer feedback.

    Please use our Contact Us form to let us know what feature you would like to see added to the website and we will take a look!
    No problem - please just let us know what issue you are experiencing by contacting your local branch or using our Contact Us form and we will get it sorted.